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Unify your telephone system and Dynamics 365 in a Single User Interface

Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff
Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements
Pop relevant customer information at the moment of interaction for your staff on every call

Speed through outbound calling campaigns with the fully integrated progressive dialer
Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365
Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence

4 drivers towards smarter, faster, smoother Sales & Customer Service in Dynamics 365 CRM

Time Savings

Cost Savings

Dynamics Telephony Sales Dialer saves on average 30% on staffing of outbound calling campaigns. For inbound call handling, Dynamics Telephony saves time on every call through automation via seamless telephony integration into Dynamics 365 CRM.

Flexible solution

Professionalism

Dynamics Telephony is a very flexible solution that can meet the most demanding requirements through our integration expertise and our unique API. Our onboarding team of professionals ensure success every time.

Inbound Calling Unified Features > Read more.

Oubound Calling Campaign Dialler > Read more.

Looking for a voice platform for Dynamics 365?

Dynamics Telephony PHONE SYSTEM empowers companies to transform customer experience

Learn more

Read about 3 of our happy customers

$1bn Financial Services company achieves 40% contact rate improvement with Dynamic Telephony outbound Sales Dialer

Market leader keeps agents focused and boosting conversion rates with Dynamics Telephony for inbound contact center

Tuturcare, the largest vocational training provider in the UK, reduces call duration time by 10% with unified and consistent call-handling processes.

Benefits of Dynamics Telephony will be felt throughout your organization

Agents

Single user interface for telephony and CRM.

Time saved on every call.

Less battling with CRM - more time supporting or selling

Supervisors

Realtime dashboard of agents in CRM.

Agent management in CRM

Sales Dialer campaign management in CRM

Management

Full telephony data in CRM for analytics.

For inbound, save time on every call.

For outbound, 30% savings on staffing of campaigns.

IT

IT will love the centralized admin and simple install options.

Comprehensive support offerings, including via local premium Microsoft Partners

Here are some of our customers that save time and money with Dynamics Telephony:

Dixons Carphone PLC is a leading omnichannel retailer of technology products and services, operating through 900+ stores and fourteen brands in eight countries.
for a global brand.

Customer Service level boost,
at one of the the worlds oldest
online sites..

Instant weblead follow-up calls,
and no callback missed by
financial services leader.

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