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Eddie Steede
Apr 26, 20242 min read
How Dynamics 365 can increase sales
Dynamics 365 can significantly boost sales in several ways: 1. 360-Degree View of Customers: Dynamics 365 provides a comprehensive view...
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Eddie Steede
Apr 15, 20241 min read
Top 5 items to look for when choosing a business phone system
select a business phone system that meets your company's current needs while also allowing for future growth and flexibility.
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Eddie Steede
Feb 12, 20242 min read
Dynamics 365 telephone integration basics
Dynamics 365 offers various options for telephone integration to streamline communication processes within your organization. Here are...
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Eddie Steede
Feb 9, 20241 min read
Integrating Dynamics 365 with telephone systems can indeed enhance outbound campaigns in several ways:
Improved Efficiency: By integrating telephony directly into Dynamics 365, agents can make calls directly from within the CRM system,...
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Eddie Steede
Feb 8, 20242 min read
Improving the contact centre with Dynamics 365 telephone integration
Integrating your contact center with Microsoft Dynamics 365 can greatly enhance the capabilities of your customer service operations....
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Eddie Steede
Feb 2, 20242 min read
Dynamics 365 Sales improves sales performance
Dynamics 365 Sales, part of Microsoft's suite of business applications, is a powerful tool designed to enhance the sales process and...
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Eddie Steede
Nov 27, 20232 min read
The benefits of changing to a VoIP telephone system
Switching to a Voice over Internet Protocol (VoIP) telephone system can offer a range of benefits for businesses, from cost savings to...
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Eddie Steede
Sep 7, 20233 min read
Saving Time and Money: The Power of Dynamics 365 Telephone Integration
In today's fast-paced business environment, time is money, and efficient communication is the key to success. One of the most powerful...
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Eddie Steede
Aug 25, 20231 min read
How will Dynamics 365 CTI help the customer experience
The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...
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Eddie Steede
Aug 18, 20232 min read
Why link your website, Dynamics 365 and your telephone system
Integrating your websites with your Dynamics 365 has a number of benefits to your marketing including processes, automation, seamless...
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Eddie Steede
Jul 29, 20232 min read
Growing Your Small Business With A Cloud Telephone System
Current technology trends, coupled with changes in the workforce, make a move to the Cloud Telephone System mandatory for any business
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Eddie Steede
Jun 10, 20233 min read
VoIP Dynamics 365 telephony increases productivity
Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...
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Eddie Steede
May 2, 20232 min read
Useful Strategies for Dynamics 365 Integration with Telephony
Dynamics 365 integration with telephony is a powerful tool to improve customer service, streamline operations, and increase efficiency....
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Eddie Steede
Mar 14, 20234 min read
6 ways to improve your outbound calling strategy
For many companies, outbound calls are the primary means of creating revenue and yet at times, the outbound strategy is overlooked or...
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Eddie Steede
Jan 30, 20233 min read
Is VoIP worth it for a small business?
VoIP is closely tied to cloud-based PBX. VoIP is a method for making calls using the internet. VoIP goes hand-in-hand with hosted PBX...
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Eddie Steede
Jan 25, 20232 min read
How to Choose the Right Phone System
It can be hard to say goodbye to old, reliable technology as it sunsets. This is why CD’s have held on for so long! But when it comes to...
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Eddie Steede
Oct 12, 20222 min read
Improve your customer experiences by implementing contact center best practices
Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...
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Eddie Steede
Aug 25, 20222 min read
4 employee retention strategies for tech companies
Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...
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Eddie Steede
May 6, 20222 min read
Save money, time and effort with Dynamics PHONE System
PHONE System is designed for Dynamics 365 users, giving Microsoft approved CRM integration
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Eddie Steede
Mar 15, 20223 min read
SIP, VoIP and PBX explained
SIP, VoIP and PBX explained
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A Guide to Dynamics 365 SMS marketing
SMS campaigns drive an average click-through rate of 36%, 6 to 8 times that of email (4.5%)
How to Implement CTI (Computer Telephony Integration) for Microsoft Dynamics 365 CRM
Implementing CTI for Microsoft Dynamics 365 CRM offers a significant advantage in streamlining communication and enhancing customer service.
Improve Customer Experience with a callback offer while waiting in the queue
Annoying hold music and the inability to connect with an actual human being are named among the biggest customer service irritants
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