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Eddie Steede
Nov 27, 20232 min read
The benefits of changing to a VoIP telephone system
Switching to a Voice over Internet Protocol (VoIP) telephone system can offer a range of benefits for businesses, from cost savings to...
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Eddie Steede
Oct 12, 20222 min read
Improve your customer experiences by implementing contact center best practices
Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...
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Eddie Steede
Sep 6, 20213 min read
Phone System Features Every Business Needs
Not all phone systems are created equal! And that’s the way it should be. The needs of one business don’t necessarily match those of...
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Improve Customer Experience with a callback offer while waiting in the queue
Annoying hold music and the inability to connect with an actual human being are named among the biggest customer service irritants


What to look for when changing to a VoIP telephone system
Voice services are much more complex than they appear, and changing out a telephone system is no exception.


Improving customer service with Dynamics 365 telephone integration
Integrating Dynamics 365 with telephony system can streamline operations, improve agent efficiency, and enhance the ov
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