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The benefits of changing to a VoIP telephone system
Switching to a Voice over Internet Protocol (VoIP) telephone system can offer a range of benefits for businesses, from cost savings to...
Eddie Steede
Nov 27, 20232 min read
Improve your customer experiences by implementing contact center best practices
Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...
Eddie Steede
Oct 12, 20222 min read
Phone System Features Every Business Needs
Not all phone systems are created equal! And that’s the way it should be. The needs of one business don’t necessarily match those of...
Eddie Steede
Sep 6, 20213 min read
Your conversations are filled with intelligence. None of it is being used
The signals inside your business conversations - a customer's frustration, a compliance risk, a sales opportunity - stay buried until someone goes looking. Usually when it's too late.
Store call transcripts in phone system or in CRM?
I can't think of one reason why you would keep your phonecall transcriptions in your phone system instead of in Dynamics 365.
AI Transcription to Dynamics 365 from any phone system
Transcription, sentiment analysis and follow-up actions helps free sales and customer service teams to focus on higher-level relationships and driving business results.
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