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Peter Inston
1 day ago2 min read
Improve Customer Experience with a callback offer while waiting in the queue
Annoying hold music and the inability to connect with an actual human being are named among the biggest customer service irritants
1 view


Peter Inston
Feb 44 min read
What to look for when changing to a VoIP telephone system
Voice services are much more complex than they appear, and changing out a telephone system is no exception.
3 views


Peter Inston
Jan 172 min read
Improving customer service with Dynamics 365 telephone integration
Integrating Dynamics 365 with telephony system can streamline operations, improve agent efficiency, and enhance the ov
2 views


Peter Inston
Jan 162 min read
Sales Call Accelerator for Dynamics 365 Sales
80% of consumers prefer companies that offer personalized experiences.
4 views


Peter Inston
Dec 12, 20243 min read
Leveraging sales conversations to drive strategic business decisions
In today's fast-paced business world, making informed decisions is crucial for success. One of the most valuable resources available is...
8 views


Peter Inston
Nov 29, 20242 min read
How a large consumer electronics Group leveraged customer Callbacks to ensure ZERO missed calls on Black Friday
Customers can choose to receive a callback when an agent was available, rather than waiting on hold.
11 views

Peter Inston
Nov 12, 20242 min read
How integrating telephony enhances your Dynamics 365 and boosts business performance
Integrating telephony with your Dynamics 365 is a powerful strategy to enhance customer relationships and boost efficiency
22 views


Peter Inston
Oct 28, 20242 min read
Omnichannel customer service strategies for your business
Take action today to tap into the powerful potential of omnichannel customer service for your business.
12 views


Peter Inston
Oct 22, 20243 min read
Leveraging the benefits of Asterisk/FreePBX integration with Dynamics 365
Companies that personalize customer interactions can increase customer satisfaction rates by up to 30%.
14 views


Peter Inston
Oct 21, 20242 min read
Maximizing Efficiency: The hidden costs of manual dialing and contact management in business growth
In the fast-paced world of business, every second counts. Efficiency is the name of the game, and any inefficiencies can cost your...
13 views


Peter Inston
Oct 14, 20242 min read
Maximizing Efficiency: Integrating Your Avaya System and Dynamics 365
The integration empowers organizations to gain valuable insights into customer behavior and preferences
20 views


Eddie Steede
Oct 10, 20242 min read
Sales Call Accelerator from Dynamics Telephony Now Available on Microsoft AppSource
As an established Microsoft partner, Dynamics Telephony specializes in integrating Microsoft Dynamics 365 with telephone systems that offer
39 views


Peter Inston
Oct 8, 20242 min read
Integrating Dynamics 365 with Your Phone System for Enhanced Service, Sales, and IT Support
Integrating Dynamics 365 with your phone system is not just about merging two systems; it's about transforming the way you do business.
34 views


Eddie Steede
Oct 7, 20242 min read
Why link your website to Dynamics 365
Dynamics 365 integration with the website and your telephone system allows you to prevent the loss of leads and process all incoming leads
15 views0 comments


Eddie Steede
Oct 7, 20242 min read
Dynamics 365 telephone integration - quick guide
By leveraging telephone integration capabilities in Dynamics 365, organizations can enhance productivity and improve customer service
31 views0 comments


Peter Inston
Oct 7, 20243 min read
Unlocking the Secret to Converting Hot Leads Before Your Competition Claims Them: Make that call!
By integrating your telephone system with Dynamics 365, the lead can be automatically scheduled for a call back
12 views


Peter Inston
Oct 1, 20242 min read
Uncovering the Power of Dynamics 365 Phone Integrations: A Comprehensive Guide
In the fast-paced world of modern business operations, having seamless communication channels is no longer a luxury but a necessity....
31 views0 comments

Eddie Steede
Aug 15, 20241 min read
Dynamics 365 Sales - make more calls faster with Sales Call Accelerator
Sales Call Accelerator adds outbound dialer capability to Dynamics 365 Sales for fast and easy customer calling
27 views

Peter Inston
Aug 14, 20242 min read
Exploring the Untapped Potential: Understanding the Benefits of CTI in Dynamics 365
In the world of digital transformation, businesses are constantly seeking innovative solutions to streamline their operations and enhance...
14 views

Peter Inston
Jul 26, 20242 min read
The benefits of Asterisk/FreePBX integration to Dynamics 365
Introduce numerous benefits to organizations looking to streamline their communication processes and enhance customer relationship
31 views0 comments


Improve Customer Experience with a callback offer while waiting in the queue
Annoying hold music and the inability to connect with an actual human being are named among the biggest customer service irritants


What to look for when changing to a VoIP telephone system
Voice services are much more complex than they appear, and changing out a telephone system is no exception.


Improving customer service with Dynamics 365 telephone integration
Integrating Dynamics 365 with telephony system can streamline operations, improve agent efficiency, and enhance the ov
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