Improving your call completion rate can significantly boost productivity, pipeline efficiency, and overall conversions.

Integrating Dynamics 365 with your phone system is not just about merging two systems; it's about transforming the way you do business.

Sales success today depends less on instinct and more on insight. Microsoft Dynamics 365 Sales fits that requirement. It’s more than a...

Why integrate Dynamics 365 with your telephone system

Automating the sales process will save time, money, give more management control and result in happier staff.

Brush up on these outbound sales techniques, and your team will see their confidence and conversion rates skyrocket.

SMS campaigns drive an average click-through rate of 36%, 6 to 8 times that of email (4.5%)

Implementing CTI for Microsoft Dynamics 365 CRM offers a significant advantage in streamlining communication and enhancing customer service.

Annoying hold music and the inability to connect with an actual human being are named among the biggest customer service irritants

Voice services are much more complex than they appear, and changing out a telephone system is no exception.

Integrating Dynamics 365 with telephony system can streamline operations, improve agent efficiency, and enhance the ov

80% of consumers prefer companies that offer personalized experiences.

In today's fast-paced business world, making informed decisions is crucial for success. One of the most valuable resources available is...

Customers can choose to receive a callback when an agent was available, rather than waiting on hold.

Integrating telephony with your Dynamics 365 is a powerful strategy to enhance customer relationships and boost efficiency

Take action today to tap into the powerful potential of omnichannel customer service for your business.

Companies that personalize customer interactions can increase customer satisfaction rates by up to 30%.

In the fast-paced world of business, every second counts. Efficiency is the name of the game, and any inefficiencies can cost your...

The integration empowers organizations to gain valuable insights into customer behavior and preferences

As an established Microsoft partner, Dynamics Telephony specializes in integrating Microsoft Dynamics 365 with telephone systems that offer