DT Transcribe analyses conversations for patterns, signals, and strategic insights that inform decisions across the organization and puts the conversation text into Dynamics 365.

The signals inside your business conversations - a customer's frustration, a compliance risk, a sales opportunity - stay buried until someone goes looking. Usually when it's too late.

I can't think of one reason why you would keep your phonecall transcriptions in your phone system instead of in Dynamics 365.

Transcription, sentiment analysis and follow-up actions helps free sales and customer service teams to focus on higher-level relationships and driving business results.

Dynamics 365 Sales Call Accelerator Sales Call accelerator adds outbound calling capability to Dynamics 365 Sales for fast and easy customer calling, with automatic logging of the call, and any notes, in Dynamics 365 Sales PLUS easy setup of callbacks or the follow-up call. Set-up takes less than 1 hour. FEATURES LIST· Click on any phone number in Dynamics 365 Sales to dial it.· Includes campaign auto dialer for larger calling lists· Calls can be recorded and link to recordi

Improving your call completion rate can significantly boost productivity, pipeline efficiency, and overall conversions.

Integrating Dynamics 365 with FreePBX, managing calls becomes easier and more efficient. Features like call routing, queue management, and automated responses allow organizations to handle a high volume of calls with ease.

Some sales organisations never leave any voicemail. This is a mistake. If people have their voicemail enabled then they expect you to leave a message. You should leave at least one message. Otherwise, your number will likely be marked as SPAM and your reputation suffers. Leaving voicemails can be a tedious and time consuming business if you have to do it on 30-50% of calls you make. An hour of your day could be just talking to an answering machine! Then you have to remember,

Monitoring KPIs is essential to help your staff perform at their best ability while ensuring a company's long term success

Improving your call completion rate can significantly boost productivity, pipeline efficiency, and overall conversions.

Integrating Dynamics 365 with your phone system is not just about merging two systems; it's about transforming the way you do business.

Sales success today depends less on instinct and more on insight. Microsoft Dynamics 365 Sales fits that requirement. It’s more than a...

Why integrate Dynamics 365 with your telephone system

Automating the sales process will save time, money, give more management control and result in happier staff.

Brush up on these outbound sales techniques, and your team will see their confidence and conversion rates skyrocket.

SMS campaigns drive an average click-through rate of 36%, 6 to 8 times that of email (4.5%)

Implementing CTI for Microsoft Dynamics 365 CRM offers a significant advantage in streamlining communication and enhancing customer service.

Annoying hold music and the inability to connect with an actual human being are named among the biggest customer service irritants

Voice services are much more complex than they appear, and changing out a telephone system is no exception.

Integrating Dynamics 365 with telephony system can streamline operations, improve agent efficiency, and enhance the ov