Automatic look up and screen-pop of customer details before the call is answered.

softphone functionality embedded in Dynamics 365 (answer, hold, transfer, conference etc)

Dial contacts from Dynamics 365 with a single click

Full call history logged in Dynamics 365.

A suite of power BI reports providing call statistics for management.

Call outcome buttons automatically schedule follow up activity (send emails, set up callback etc.)

Callback calendar to schedule follow up calls etc.

Dynamics 365 built in telephone directory, can be departmental, grouped etc.

Real time displays to monitor staff and telephone activity