Our vision: phone system and CRM are one
It just makes sense. Your people take calls and look after customers using the CRM, so the phone system and the CRM should be two parts of the same system. But phone companies aren’t good at making CRMs, and CRM companies aren’t good at making phone systems. The answer is seamless integration.
For Dynamics 365, that answer is Dynamics Telephony: one seamless client for users, intelligent routing, unified data, self-service, IVR and AI voice, all working inside the CRM your teams already use.
Dynamics 365 experts, and only Dynamics 365
Most suppliers integrate with many CRMs. We do one.
Always Current
Our engineers are always fully trained on the latest Dynamics 365 features.
Deeper Integration
We integrate more deeply, because we know the platform inside out.
Keeping Pace
We keep up with Dynamics 365’s near-monthly updates, so you don’t have to.
30 Years of Telephony Integration
We’ve been integrating telephony into business systems since 1997. That experience is built into Dynamics Telephony, a rock-solid, flexible platform that we customize to fit the way you work.
50K calls handled daily
30 years in business
10,000 calls per hour at our busiest customer
2 seats at our smallest customer
400 seats at our largest customer
60 average seats per site
A Full-Service Partner, Not Just an App
We don’t hand you software and walk away. We’re with you from first idea to long-term operation.
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Consult: Up-front advice before you plan your deployment.
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Plan: Help planning the rollout, with the benefit of knowing the pitfalls.
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Build: Basic or deep customization, and basic or deep integration with your existing systems.
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Launch: Help planning the rollout, with the benefit of knowing the pitfalls. Support through testing, deployment and go-live, plus training for testers, IT and end-users.
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Evolve: Ongoing support and changes over the months and years, because the only thing you can depend on is change.