Dynamics 365 Sales

Essential KPI's for successful outbound calling operations

Monitoring KPIs is essential to help your staff perform at their best ability while ensuring a company's long term success

Peter Inston

Nov 24, 20254 min read

How to improve outbound call completion rate in sales

Improving your call completion rate can significantly boost productivity, pipeline efficiency, and overall conversions.

Peter Inston

Oct 16, 20251 min read

Improving your outbound sales process

Automating the sales process will save time, money, give more management control and result in happier staff.

Peter Inston

Apr 9, 20253 min read

5 outbound sales best practices to gain more sales

Brush up on these outbound sales techniques, and your team will see their confidence and conversion rates skyrocket.

Peter Inston

Apr 7, 20252 min read

Improve Customer Experience with a callback offer while waiting in the queue

Annoying hold music and the inability to connect with an actual human being are named among the biggest customer service irritants

Peter Inston

Feb 17, 20252 min read

Sales Call Accelerator for Dynamics 365 Sales

80% of consumers prefer companies that offer personalized experiences.

Peter Inston

Jan 16, 20252 min read

Your conversations are filled with intelligence. None of it is being used

The signals inside your business conversations - a customer's frustration, a compliance risk, a sales opportunity - stay buried until someone goes looking. Usually when it's too late.

Peter Inston

Store call transcripts in phone system or in CRM?

I can't think of one reason why you would keep your phonecall transcriptions in your phone system instead of in Dynamics 365.

Peter Inston

AI Transcription to Dynamics 365 from any phone system

Transcription, sentiment analysis and follow-up actions helps free sales and customer service teams to focus on higher-level relationships and driving business results.

Peter Inston