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Contact us today to learn more about how we can help you integrate Dynamics 365 with your (any) telephone system.

Microsoft partner
Available on MS_AppSource
Microsoft partner
Genesys partner
SourceForge member
Microsoft partner

Preferred Microsoft partner for Dynamics 365 Telephone integration

"Talk to us....we listen....we deliver"

Dynamics Professional inbound

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Click to dial

Full reporting

Dynamics Sales Call Accelerator

For Dynamics 365 Sales users

Results in more call with less effort

Dynamics 365 Campaign Dialler

Integrated Dynamics 365 dialler giving 40% increase in contact rates

Dynamics Phone System

Hosted telephone system with unique Dynamics 365 integrated features

Our "out of the box" integrated solutions focus on saving you time, money and increasing contact rates
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Available on MS_AppSource

Contact us today to learn more about how we can help you integrate Dynamics 365 with your Avaya, Cisco, Genesys, Freepbx, VoIP telephone system.

#dynamics365
#dynamics365
Microsoft partner
Microsoft partner

Streamline your operation with a Microsoft preferred telephony integration to Dynamics 365

BOOST PRODUCTIVITY

Empower agents to place, answer, and transfer calls from within your CRM, with added caller insights.

 

Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements

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Pop relevant customer information at the moment of interaction for your staff on every call

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Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365

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Track it all from Dynamics 365, from successful call counts and agent talk time to call volume and call results.

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Dial contacts directly from Dynamics 365 with a single click.

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Call outcome buttons automatically schedules follow-up activity

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Call Center Employee

BENEFITS OF DYNAMICS TELEPHONY WILL BE FELT THROUGHOUT THE ORGANISATION

For the users

 

Single user interface for telephony and CRM.


Time saved on every call.


Less battling with CRM - more time supporting or selling

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For Management

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Full telephony data in CRM for analytics.

For inbound, save time on every call.

For outbound, 30% savings on staffing of campaigns.

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For IT

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IT will love the centralized admin and simple install options.

 

Quick deployment with remote online session

Comprehensive support offerings, including via local premium Microsoft Partners

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Risk free free trial period

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Get full telephony integration, and a Sales Dialer, on any version of Dynamics CRM,
and ANY phone system (online or on premises).

Available on MS_AppSource

OUT OF THE BOX DYNAMICS 365 INTEGRATION

Unify your telephone system and Dynamics 365 in a Single User Interface

  • Embedded call controls in Microsoft Dynamics 365, unifying the desktop for your sales & service staff

  • Simplify your sales and service team's workflow, reducing clicks, screens, and searches for up to 50% efficiency improvements

  • Pop relevant customer information at the moment of interaction for your staff on every call

  • Speed through outbound calling campaigns with the fully integrated progressive dialer

  • Capture call statistics, callbacks, next steps, call dispositions, automated follow ups & more within Dynamics 365

  • Auto-create links to call recordings in Dynamics 365 for easy access or connectivity to Microsoft Call Intelligence

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ABOUT US

Reliable Telephone Company

Dynamics Telephony is a full service provider. This means we do not supply you with an App and let you go. We supply up-front consultation and advice before you plan for a deployment. We help with planning the deployment (we know all the pitfalls you might encounter).

We provide basic or deep customizations and we provide basic or deep integrations with your existing systems. We provide support for your testing, deployment and go-live phases. We supply training for your testers, IT and end-users.

And we provide ongoing support that keep Dynamics Telephony running smoothly in your business. And we continue that, with large or small changes to the system over the months and years - because we know: the only thing you can depend upon is change.

We are ready to be with you all the way for a long term successful relationship.


       Some Numbers

  • 21 years in business

  • 24x7 support, 365 days/year

  • Avg. customer: 60 seats

  • Busiest customer: 10,000 calls/hr

  • Smallest customer: 5 users

 

Our mission is simple: to provide high-quality services in a timely manner. Our team caters to each project’s specific needs to ensure excellence. We hope you’ll find what you’re looking for.

For more information or general inquiries, feel free to get in touch today.

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