Store call transcripts in phone system or in CRM?

Call transcription converts recorded phone call conversation into text using speech recognition software.

Instead of listening to a recording or relying or memory, you get a text document of everything that is said during the call. The technology has improved dramatically over the past few years reaching accuracy levels that make it practical for everyday business use.

Factor	Impact on Accuracy
Clear audio, quiet room	95-98% accurate
Background noise (cafe, street)	85-93% accurate
Heavy accent or dialect	80-90% accurate
Technical jargon or names	May misinterpret specific terms
Poor phone connection	75-85% accurate
Multiple speakers talking simultaneously	Significant accuracy drop

For most business phone calls (one on one, relatively quiet, good connection) expect accuracy in the 93-97% range. This is good enough to capture all meaningful content.

Data Storage of call transcripts

Seamless integration with Dynamics 365 automatically attach transcripts, summaries, and call insights to client profiles. This eliminates manual updates and ensures all communication data stays in one place.

DT Transcribe for D365 automatically converts voice calls into text and syncs those transcripts with Dynamics 365

Learn more about DT Transcribe for D365