Cloud Telephony 2/4

10 Essential Call Center Customer Service Tips to Deliver an Unforgettable Experience

Delivering exceptional customer service in a call center is essential for building positive relationships and ensuring customer...

Eddie Steede

Mar 11, 20242 min read

Boost your ROI with Dynamics 365 Sales

Dynamics 365 Sales is a powerful tool that can indeed help boost your Return on Investment (ROI) in several ways. Here are some...

Eddie Steede

Mar 4, 20242 min read

Boost your ROI with Dynamics 365 Sales

Dynamics 365 Sales is a powerful tool that can indeed help boost your Return on Investment (ROI) in several ways. Here are some...

Eddie Steede

Mar 4, 20242 min read

Dynamics 365 telephone integration basics

Dynamics 365 offers various options for telephone integration to streamline communication processes within your organization. Here are...

Eddie Steede

Feb 12, 20242 min read

Integrating Dynamics 365 with telephone systems can indeed enhance outbound campaigns in several ways:

Dynamics 365 telephone integration can significantly enhance the effectiveness and efficiency of outbound campaigns

Eddie Steede

Feb 9, 20241 min read

Integrating Dynamics 365 with telephone systems can indeed enhance outbound campaigns in several ways:

Dynamics 365 telephone integration can significantly enhance the effectiveness and efficiency of outbound campaigns

Eddie Steede

Feb 9, 20241 min read

Improving customer service with Dynamics 365 telephone integration

Integrating your contact center with Microsoft Dynamics 365 can greatly enhance the capabilities of your customer service operations....

Eddie Steede

Feb 8, 20242 min read

Improving customer service with Dynamics 365 telephone integration

Integrating your contact center with Microsoft Dynamics 365 can greatly enhance the capabilities of your customer service operations....

Eddie Steede

Feb 8, 20242 min read

Dynamics 365 Sales improves sales performance

Dynamics 365 Sales, part of Microsoft's suite of business applications, is a powerful tool designed to enhance the sales process and...

Eddie Steede

Feb 3, 20242 min read

Dynamics 365 Sales improves sales performance

Dynamics 365 Sales, part of Microsoft's suite of business applications, is a powerful tool designed to enhance the sales process and...

Eddie Steede

Feb 3, 20242 min read

Revolutionizing Inbound Contact Centers: Embracing the Callbacks Model

In today's hyperconnected world, customer expectations are evolving at an unprecedented pace. Customers demand personalized, efficient,...

Eddie Steede

Nov 23, 20233 min read

Revolutionizing Inbound Contact Centers: Embracing the Callbacks Model

In today's hyperconnected world, customer expectations are evolving at an unprecedented pace. Customers demand personalized, efficient,...

Eddie Steede

Nov 23, 20233 min read

What does Dynamics 365 integration with your telephone system bring to your business

Integrating Microsoft Dynamics 365 with your telephone system offers a range of benefits, helping organizations streamline their...

Eddie Steede

Oct 23, 20232 min read

What does Dynamics 365 integration with your telephone system bring to your business

Integrating Microsoft Dynamics 365 with your telephone system offers a range of benefits, helping organizations streamline their...

Eddie Steede

Oct 23, 20232 min read

Does an auto-dialer guarantee an increase in sales?

A progressive dialer is a type of dialing system used in sales and telemarketing that automatically dials from list of phone numbers,...

Eddie Steede

Oct 10, 20232 min read

Does an auto-dialer guarantee an increase in sales?

A progressive dialer is a type of dialing system used in sales and telemarketing that automatically dials from list of phone numbers,...

Eddie Steede

Oct 10, 20232 min read

Integrating a dialer system with Microsoft Dynamics 365 can greatly enhance your sales revenue

Here's a general guide on how to integrate a dialer system with Dynamics 365: Choose a Dialer System: Select a dialer system that meets...

Eddie Steede

Oct 6, 20232 min read

Integrating a dialer system with Microsoft Dynamics 365 can greatly enhance your sales revenue

Here's a general guide on how to integrate a dialer system with Dynamics 365: Choose a Dialer System: Select a dialer system that meets...

Eddie Steede

Oct 6, 20232 min read

How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks

Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...

Eddie Steede

Sep 5, 20234 min read

How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks

Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...

Eddie Steede

Sep 5, 20234 min read

Save time on every call by logging the conversation in text format in Dynamics 365.

DT Transcribe analyses conversations for patterns, signals, and strategic insights that inform decisions across the organization and puts the conversation text into Dynamics 365.

Peter Inston

Your conversations are filled with intelligence. None of it is being used

The signals inside your business conversations - a customer's frustration, a compliance risk, a sales opportunity - stay buried until someone goes looking. Usually when it's too late.

Peter Inston

Store call transcripts in phone system or in CRM?

I can't think of one reason why you would keep your phonecall transcriptions in your phone system instead of in Dynamics 365.

Peter Inston