Dynamics 365 integration with telephony is a powerful tool to improve customer service, streamline operations, and increase efficiency....

Dynamics 365 integration with telephony is a powerful tool to improve customer service, streamline operations, and increase efficiency....

Computer Telephone Integration (CTI) is a technology that enables the integration of telephone systems with computer systems. This...

Computer Telephone Integration (CTI) is a technology that enables the integration of telephone systems with computer systems. This...

For many companies, outbound calls are the primary means of creating revenue and yet at times, the outbound strategy is overlooked or...

5 ways to improve your outbound calling strategy

5 ways to improve your outbound calling strategy

Understand what CTI means and how matches your business requirements The first step you should take is analyze exactly what it is that...

Understand what CTI means and how matches your business requirements The first step you should take is analyze exactly what it is that...

CTI for Dynamics 365

CTI for Dynamics 365

VoIP integration with Dynamics 365 equals more queries handled, more leads in the pipeline and happier staff. Multiple manual tasks use...

VoIP integration with Dynamics 365 equals more queries handled, more leads in the pipeline and happier staff. Multiple manual tasks use...

VoIP is closely tied to cloud-based PBX. VoIP is a method for making calls using the internet. VoIP goes hand-in-hand with hosted PBX...

In the past, managing the relationship between a business and its clients often relied on face-to-face interaction and manually recording...

In the past, managing the relationship between a business and its clients often relied on face-to-face interaction and manually recording...

It can be hard to say goodbye to old, reliable technology as it sunsets. This is why CD’s have held on for so long! But when it comes to...

Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...

Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...

Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...