VoIP-Dynamics 365 integration | Dynamics Telephony

How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks

Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...

Eddie Steede

Sep 5, 20234 min read

How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks

Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...

Eddie Steede

Sep 5, 20234 min read

10 reasons why Dynamics 365 CTI improves the customer experience

The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...

Eddie Steede

Aug 25, 20231 min read

10 reasons why Dynamics 365 CTI improves the customer experience

The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...

Eddie Steede

Aug 25, 20231 min read

Dynamics 365 telephony integration improves the customer experience

CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...

Eddie Steede

Jul 29, 20232 min read

Dynamics 365 telephony integration improves the customer experience

CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...

Eddie Steede

Jul 29, 20232 min read

VoIP-Dynamics 365 integration - a cost effective solution

Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...

Eddie Steede

Jun 10, 20233 min read

VoIP-Dynamics 365 integration - a cost effective solution

Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...

Eddie Steede

Jun 10, 20233 min read

Voice call transcription for Dynamics 365 CRM

Only for Microsoft Dynamics 365 CRM. Fully transcribe every voice call, with an AI summary, and a link to play the original call recording, into the correct record in CRM. Summary visible when you make your next call to the customer. Fully searchable transcription. Link to AI analysis by Copilot etc. Call: 0044 2034326850 Check out our site

Eddie Steede

Save time on every call by logging the conversation in text format in Dynamics 365.

DT Transcribe analyses conversations for patterns, signals, and strategic insights that inform decisions across the organization and puts the conversation text into Dynamics 365.

Peter Inston

Your conversations are filled with intelligence. None of it is being used

The signals inside your business conversations - a customer's frustration, a compliance risk, a sales opportunity - stay buried until someone goes looking. Usually when it's too late.

Peter Inston