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Eddie Steede
Sep 5, 20234 min read
How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks
Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...
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Eddie Steede
Sep 5, 20234 min read
How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks
Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...
3 views0 comments


Eddie Steede
Aug 25, 20231 min read
10 reasons why Dynamics 365 CTI improves the customer experience
The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...
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Eddie Steede
Aug 25, 20231 min read
10 reasons why Dynamics 365 CTI improves the customer experience
The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...
1 view0 comments


Eddie Steede
Jul 29, 20232 min read
Dynamics 365 telephony integration improves the customer experience
CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...
7 views0 comments


Eddie Steede
Jul 29, 20232 min read
Dynamics 365 telephony integration improves the customer experience
CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...
0 views0 comments


Eddie Steede
Jun 10, 20233 min read
VoIP-Dynamics 365 integration - a cost effective solution
Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...
11 views0 comments


Eddie Steede
Jun 10, 20233 min read
VoIP-Dynamics 365 integration - a cost effective solution
Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...
4 views0 comments


What to look for when changing to a VoIP telephone system
Voice services are much more complex than they appear, and changing out a telephone system is no exception.


Improving customer service with Dynamics 365 telephone integration
Integrating Dynamics 365 with telephony system can streamline operations, improve agent efficiency, and enhance the ov


Sales Call Accelerator for Dynamics 365 Sales
80% of consumers prefer companies that offer personalized experiences.
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