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How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks
Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...
Eddie Steede
Sep 5, 20234 min read
How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks
Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...
Eddie Steede
Sep 5, 20234 min read
10 reasons why Dynamics 365 CTI improves the customer experience
The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...
Eddie Steede
Aug 25, 20231 min read
10 reasons why Dynamics 365 CTI improves the customer experience
The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...
Eddie Steede
Aug 25, 20231 min read
Dynamics 365 telephony integration improves the customer experience
CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...
Eddie Steede
Jul 29, 20232 min read
Dynamics 365 telephony integration improves the customer experience
CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...
Eddie Steede
Jul 29, 20232 min read
VoIP-Dynamics 365 integration - a cost effective solution
Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...
Eddie Steede
Jun 10, 20233 min read
VoIP-Dynamics 365 integration - a cost effective solution
Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...
Eddie Steede
Jun 10, 20233 min read
Leveraging the benefits of a FreePBX integration with Dynamics 365
Integrating Dynamics 365 with FreePBX, managing calls becomes easier and more efficient. Features like call routing, queue management, and automated responses allow organizations to handle a high volume of calls with ease.
Are your sales people making a lot of calls that end up in voicemail....you need a voicemail strategy -Voice Drop
Some sales organisations never leave any voicemail. This is a mistake. If people have their voicemail enabled then they expect you to leave a message. You should leave at least one message. Otherwise, your number will likely be marked as SPAM and your reputation suffers. Leaving voicemails can be a tedious and time consuming business if you have to do it on 30-50% of calls you make. An hour of your day could be just talking to an answering machine! Then you have to remember,
Essential KPI's for successful outbound calling operations
Monitoring KPIs is essential to help your staff perform at their best ability while ensuring a company's long term success
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