Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...

Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...

Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...

Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...

Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...

Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...

Improve CRM user adoption

Improve CRM user adoption

Customers will always pay attention to pricing, but modern customers are also looking for companies that are responsive. With the...

Customers will always pay attention to pricing, but modern customers are also looking for companies that are responsive. With the...

Computer telephony integration (CTI) is a way to control the functionalities of the phone system with the computer, which means that all...

Computer telephony integration (CTI) is a way to control the functionalities of the phone system with the computer, which means that all...

As new contact centre technologies emerge daily and the tech stack continues to grow, the need is great for productivity-enhancing...

As new contact centre technologies emerge daily and the tech stack continues to grow, the need is great for productivity-enhancing...

Customers will pay for better customer service. It's just up to you to figure out how to implement that. For example, imagine a customer...

Customers will pay for better customer service. It's just up to you to figure out how to implement that. For example, imagine a customer...