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How to improve customer service is not rocket science
Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...
Eddie Steede
Oct 13, 20222 min read
How to improve customer service is not rocket science
Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...
Eddie Steede
Oct 13, 20222 min read
4 employee retention strategies for tech companies
Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...
Eddie Steede
Aug 25, 20222 min read
4 employee retention strategies for tech companies
Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...
Eddie Steede
Aug 25, 20222 min read
Create a phonecall record for every inbound and outbound call
Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...
Eddie Steede
Jul 11, 20224 min read
Create a phonecall record for every inbound and outbound call
Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...
Eddie Steede
Jul 11, 20224 min read
5 easy ways to improve Dynamics 365 user adoption
Improve CRM user adoption
Eddie Steede
Jun 7, 20223 min read
5 easy ways to improve Dynamics 365 user adoption
Improve CRM user adoption
Eddie Steede
Jun 7, 20223 min read
The Importance of integrating your telephone system to Dynamics 365
Customers will always pay attention to pricing, but modern customers are also looking for companies that are responsive. With the...
Eddie Steede
May 23, 20222 min read
The Importance of integrating your telephone system to Dynamics 365
Customers will always pay attention to pricing, but modern customers are also looking for companies that are responsive. With the...
Eddie Steede
May 23, 20222 min read
What is Computer Telephony Integration (CTI)
Computer telephony integration (CTI) is a way to control the functionalities of the phone system with the computer, which means that all...
Eddie Steede
Jan 25, 20222 min read
What is Computer Telephony Integration (CTI)
Computer telephony integration (CTI) is a way to control the functionalities of the phone system with the computer, which means that all...
Eddie Steede
Jan 25, 20222 min read
3 benefits of integrating your telephone system with Dynamics 365 CRM
As new contact centre technologies emerge daily and the tech stack continues to grow, the need is great for productivity-enhancing...
Eddie Steede
Jan 25, 20222 min read
3 benefits of integrating your telephone system with Dynamics 365 CRM
As new contact centre technologies emerge daily and the tech stack continues to grow, the need is great for productivity-enhancing...
Eddie Steede
Jan 25, 20222 min read
Make customers pay for customer service
Customers will pay for better customer service. It's just up to you to figure out how to implement that. For example, imagine a customer...
Eddie Steede
Jan 13, 20222 min read
Make customers pay for customer service
Customers will pay for better customer service. It's just up to you to figure out how to implement that. For example, imagine a customer...
Eddie Steede
Jan 13, 20222 min read
Are your sales people making a lot of calls that end up in voicemail....you need a voicemail strategy -Voice Drop
Some sales organisations never leave any voicemail. This is a mistake. If people have their voicemail enabled then they expect you to leave a message. You should leave at least one message. Otherwise, your number will likely be marked as SPAM and your reputation suffers. Leaving voicemails can be a tedious and time consuming business if you have to do it on 30-50% of calls you make. An hour of your day could be just talking to an answering machine! Then you have to remember,
Essential KPI's for successful outbound calling operations
Monitoring KPIs is essential to help your staff perform at their best ability while ensuring a company's long term success
How to improve outbound call completion rate in sales
Improving your call completion rate can significantly boost productivity, pipeline efficiency, and overall conversions.
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