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Sales Call Accelerator for Dynamics 365 Sales
80% of consumers prefer companies that offer personalized experiences.
Peter Inston
Jan 16, 20252 min read
Leveraging sales conversations to drive strategic business decisions
In today's fast-paced business world, making informed decisions is crucial for success. One of the most valuable resources available is...
Peter Inston
Dec 12, 20243 min read
How a large consumer electronics Group leveraged customer Callbacks to ensure ZERO missed calls on Black Friday
Customers can choose to receive a callback when an agent was available, rather than waiting on hold.
Peter Inston
Nov 29, 20242 min read
How integrating telephony enhances your Dynamics 365 and boosts business performance
Integrating telephony with your Dynamics 365 is a powerful strategy to enhance customer relationships and boost efficiency
Peter Inston
Nov 12, 20242 min read
Omnichannel customer service strategies for your business
Take action today to tap into the powerful potential of omnichannel customer service for your business.
Peter Inston
Oct 28, 20242 min read
Leveraging the benefits of Asterisk/FreePBX integration with Dynamics 365
Companies that personalize customer interactions can increase customer satisfaction rates by up to 30%.
Peter Inston
Oct 22, 20243 min read
Maximizing Efficiency: The hidden costs of manual dialing and contact management in business growth
In the fast-paced world of business, every second counts. Efficiency is the name of the game, and any inefficiencies can cost your...
Peter Inston
Oct 21, 20242 min read
Maximizing Efficiency: Integrating Your Avaya System and Dynamics 365
The integration empowers organizations to gain valuable insights into customer behavior and preferences
Peter Inston
Oct 14, 20242 min read
Sales Call Accelerator from Dynamics Telephony Now Available on Microsoft AppSource
As an established Microsoft partner, Dynamics Telephony specializes in integrating Microsoft Dynamics 365 with telephone systems that offer
Eddie Steede
Oct 10, 20242 min read
Integrating Dynamics 365 with Your Phone System for Enhanced Service, Sales, and IT Support
Integrating Dynamics 365 with your phone system is not just about merging two systems; it's about transforming the way you do business.
Peter Inston
Oct 8, 20242 min read
Why link your website to Dynamics 365
Dynamics 365 integration with the website and your telephone system allows you to prevent the loss of leads and process all incoming leads
Eddie Steede
Oct 7, 20242 min read
Dynamics 365 telephone integration - quick guide
By leveraging telephone integration capabilities in Dynamics 365, organizations can enhance productivity and improve customer service
Eddie Steede
Oct 7, 20242 min read
Unlocking the Secret to Converting Hot Leads Before Your Competition Claims Them: Make that call!
By integrating your telephone system with Dynamics 365, the lead can be automatically scheduled for a call back
Peter Inston
Oct 7, 20243 min read
Uncovering the Power of Dynamics 365 Phone Integrations: A Comprehensive Guide
In the fast-paced world of modern business operations, having seamless communication channels is no longer a luxury but a necessity....
Peter Inston
Oct 1, 20242 min read
Dynamics 365 Sales - make more calls faster with Sales Call Accelerator
Sales Call Accelerator adds outbound dialer capability to Dynamics 365 Sales for fast and easy customer calling
Eddie Steede
Aug 15, 20241 min read
Exploring the Untapped Potential: Understanding the Benefits of CTI in Dynamics 365
In the world of digital transformation, businesses are constantly seeking innovative solutions to streamline their operations and enhance...
Peter Inston
Aug 14, 20242 min read
The benefits of Asterisk/FreePBX integration to Dynamics 365
Introduce numerous benefits to organizations looking to streamline their communication processes and enhance customer relationship
Peter Inston
Jul 26, 20242 min read
Mastering Dynamics 365 CTI: Elevating Your Business Communications
Dynamics 365 CTI (Computer Telephony Integration) offers a powerful solution to streamline your communication processes, integrating telepho
Peter Inston
Jun 29, 20242 min read
What does computer telephone integration (CTi) mean:
CTi, short for Computer Telephony Integration, refers to technology that allows computers to interact with telephone systems. It enables...
Peter Inston
Jun 29, 20242 min read
Enhancing Dynamics 365 Sales with Callbacks: A Professional Guide
By integrating callbacks seamlessly into your sales process, your team can elevate their performance and drive more meaningful interactions
Peter Inston
Jun 26, 20242 min read
Save time on every call by logging the conversation in text format in Dynamics 365.
DT Transcribe analyses conversations for patterns, signals, and strategic insights that inform decisions across the organization and puts the conversation text into Dynamics 365.
Your conversations are filled with intelligence. None of it is being used
The signals inside your business conversations - a customer's frustration, a compliance risk, a sales opportunity - stay buried until someone goes looking. Usually when it's too late.
Store call transcripts in phone system or in CRM?
I can't think of one reason why you would keep your phonecall transcriptions in your phone system instead of in Dynamics 365.
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