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How to improve customer service is not rocket science
Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...
Eddie Steede
Oct 13, 20222 min read
Improve your customer experiences by implementing contact center best practices
Equipping contact center staff with the right tools and information helps them deliver personalized customer support. Here are some best...
Eddie Steede
Oct 12, 20222 min read
4 employee retention strategies for tech companies
Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...
Eddie Steede
Aug 25, 20222 min read
4 employee retention strategies for tech companies
Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...
Eddie Steede
Aug 25, 20222 min read
4 employee retention strategies for tech companies
Your company’s human resources team is most familiar with your employees’ skills, needs, and expectations and should, therefore, play a...
Eddie Steede
Aug 25, 20222 min read
Create a phonecall record for every inbound and outbound call
Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...
Eddie Steede
Jul 11, 20224 min read
Create a phonecall record for every inbound and outbound call
Dynamics Telephony will create a phonecall record for every inbound and outbound call it handles, and write detailed call data to it. The...
Eddie Steede
Jul 11, 20224 min read
5 easy ways to improve Dynamics 365 user adoption
Improve CRM user adoption
Eddie Steede
Jun 7, 20223 min read
5 easy ways to improve Dynamics 365 user adoption
Improve CRM user adoption
Eddie Steede
Jun 7, 20223 min read
The Importance of integrating your telephone system to Dynamics 365
Customers will always pay attention to pricing, but modern customers are also looking for companies that are responsive. With the...
Eddie Steede
May 23, 20222 min read
The Importance of integrating your telephone system to Dynamics 365
Customers will always pay attention to pricing, but modern customers are also looking for companies that are responsive. With the...
Eddie Steede
May 23, 20222 min read
Save money, time and effort with Dynamics PHONE System
Dynamics Telephony PHONE SYSTEM
is designed for Dynamics 365 users
Eddie Steede
May 17, 20222 min read
Save money, time and effort with Dynamics PHONE System
Dynamics Telephony PHONE SYSTEM
is designed for Dynamics 365 users
Eddie Steede
May 17, 20222 min read
Save money, time and effort with Dynamics PHONE System
PHONE System is designed for Dynamics 365 users, giving Microsoft approved CRM integration
Eddie Steede
May 6, 20222 min read
SIP, VoIP and PBX explained
SIP, VoIP and PBX explained
Eddie Steede
Mar 15, 20223 min read
How to Keep Your Team Motivated Remotely
Keeping remote teams motivated and productivity levels high is challenging
Eddie Steede
Mar 10, 20222 min read
How to Keep Your Team Motivated Remotely
Keeping remote teams motivated and productivity levels high is challenging
Eddie Steede
Mar 10, 20222 min read
How to Keep Your Team Motivated Remotely
Keeping remote teams motivated and productivity levels high is challenging
Eddie Steede
Mar 10, 20222 min read
Give your business a virtual phone system that increases productivity, sales and call transparency
If you are looking at replacing your telephone system, please take some time to review Dynamics PHONE STSTEM, which is specifically...
Eddie Steede
Feb 21, 20221 min read
Give your business a virtual phone system that increases productivity, sales and call transparency
If you are looking at replacing your telephone system, please take some time to review Dynamics PHONE STSTEM, which is specifically...
Eddie Steede
Feb 21, 20221 min read
Leveraging the benefits of a FreePBX integration with Dynamics 365
Integrating Dynamics 365 with FreePBX, managing calls becomes easier and more efficient. Features like call routing, queue management, and automated responses allow organizations to handle a high volume of calls with ease.
Are your sales people making a lot of calls that end up in voicemail....you need a voicemail strategy -Voice Drop
Some sales organisations never leave any voicemail. This is a mistake. If people have their voicemail enabled then they expect you to leave a message. You should leave at least one message. Otherwise, your number will likely be marked as SPAM and your reputation suffers. Leaving voicemails can be a tedious and time consuming business if you have to do it on 30-50% of calls you make. An hour of your day could be just talking to an answering machine! Then you have to remember,
Essential KPI's for successful outbound calling operations
Monitoring KPIs is essential to help your staff perform at their best ability while ensuring a company's long term success
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