Blog | Dynamics Telephony

Revolutionizing Inbound Contact Centers: Embracing the Callbacks Model

In today's hyperconnected world, customer expectations are evolving at an unprecedented pace. Customers demand personalized, efficient,...

Eddie Steede

Nov 23, 20233 min read

What does Dynamics 365 integration with your telephone system bring to your business

Integrating Microsoft Dynamics 365 with your telephone system offers a range of benefits, helping organizations streamline their...

Eddie Steede

Oct 23, 20232 min read

What does Dynamics 365 integration with your telephone system bring to your business

Integrating Microsoft Dynamics 365 with your telephone system offers a range of benefits, helping organizations streamline their...

Eddie Steede

Oct 23, 20232 min read

Does an auto-dialer guarantee an increase in sales?

A progressive dialer is a type of dialing system used in sales and telemarketing that automatically dials from list of phone numbers,...

Eddie Steede

Oct 10, 20232 min read

Does an auto-dialer guarantee an increase in sales?

A progressive dialer is a type of dialing system used in sales and telemarketing that automatically dials from list of phone numbers,...

Eddie Steede

Oct 10, 20232 min read

Integrating a dialer system with Microsoft Dynamics 365 can greatly enhance your sales revenue

Here's a general guide on how to integrate a dialer system with Dynamics 365: Choose a Dialer System: Select a dialer system that meets...

Eddie Steede

Oct 6, 20232 min read

Integrating a dialer system with Microsoft Dynamics 365 can greatly enhance your sales revenue

Here's a general guide on how to integrate a dialer system with Dynamics 365: Choose a Dialer System: Select a dialer system that meets...

Eddie Steede

Oct 6, 20232 min read

10 reasons why Dynamics Telephony integration to Dynamics 365 improves the customer experience

The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. The...

Eddie Steede

Sep 13, 20232 min read

10 reasons why Dynamics Telephony integration to Dynamics 365 improves the customer experience

The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. The...

Eddie Steede

Sep 13, 20232 min read

Saving Time and Money: The Power of Dynamics 365 Telephone Integration

In today's fast-paced business environment, time is money, and efficient communication is the key to success. One of the most powerful...

Eddie Steede

Sep 7, 20233 min read

How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks

Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...

Eddie Steede

Sep 5, 20234 min read

How to Revolutionize Your Inbound Contact Centre with Account Manager Callbacks

Inbound contact centres are often seen as a necessary but impersonal part of any business. Customers expect to reach a live agent when...

Eddie Steede

Sep 5, 20234 min read

How will Dynamics 365 CTI help the customer experience

The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...

Eddie Steede

Aug 25, 20231 min read

10 reasons why Dynamics 365 CTI improves the customer experience

The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...

Eddie Steede

Aug 25, 20231 min read

10 reasons why Dynamics 365 CTI improves the customer experience

The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...

Eddie Steede

Aug 25, 20231 min read

Why link your website, Dynamics 365 and your telephone system

Integrating your websites with your Dynamics 365 has a number of benefits to your marketing including processes, automation, seamless...

Eddie Steede

Aug 18, 20232 min read

Why link your website and Dynamics 365

Integrating your websites with your Dynamics 365 has a number of benefits to your marketing including processes, automation, seamless...

Eddie Steede

Aug 18, 20232 min read

Dynamics 365 telephony integration improves the customer experience

CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...

Eddie Steede

Jul 29, 20232 min read

Dynamics 365 telephony integration improves the customer experience

CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...

Eddie Steede

Jul 29, 20232 min read

Growing Your Small Business With A Cloud Telephone System

Current technology trends, coupled with changes in the workforce, make a move to the Cloud Telephone System mandatory for any business

Eddie Steede

Jul 29, 20232 min read

Dynamics 365 Sales Call Accelerator

Dynamics 365 Sales Call Accelerator Sales Call accelerator adds outbound calling capability to Dynamics 365 Sales for fast and easy customer calling, with automatic logging of the call, and any notes, in Dynamics 365 Sales PLUS easy setup of callbacks or the follow-up call. Set-up takes less than 1 hour. FEATURES LIST· Click on any phone number in Dynamics 365 Sales to dial it.· Includes campaign auto dialer for larger calling lists· Calls can be recorded and link to recordi

Peter Inston

How to improve outbound call completion rate in sales

Improving your call completion rate can significantly boost productivity, pipeline efficiency, and overall conversions.

Eddie Steede

Leveraging the benefits of a FreePBX integration with Dynamics 365

Integrating Dynamics 365 with FreePBX, managing calls becomes easier and more efficient. Features like call routing, queue management, and automated responses allow organizations to handle a high volume of calls with ease.

Peter Inston