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10 reasons why Dynamics 365 CTI improves the customer experience
The telephony integration software automatically tracks calls and logs them for a permanent record of activity in Dynamics 365. Call...
Eddie Steede
Aug 25, 20231 min read
Why link your website and Dynamics 365
Integrating your websites with your Dynamics 365 has a number of benefits to your marketing including processes, automation, seamless...
Eddie Steede
Aug 18, 20232 min read
Dynamics 365 telephony integration improves the customer experience
CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...
Eddie Steede
Jul 29, 20232 min read
Dynamics 365 telephony integration improves the customer experience
CRM's is becoming more integral to everyday business operations, as companies learn to make the most of CRM solutions for tasks ranging...
Eddie Steede
Jul 29, 20232 min read
VoIP-Dynamics 365 integration - a cost effective solution
Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...
Eddie Steede
Jun 10, 20233 min read
VoIP-Dynamics 365 integration - a cost effective solution
Voice over Internet Protocol (VoIP) services are typically more affordable than traditional landlines, and the industry is growing...
Eddie Steede
Jun 10, 20233 min read
Useful Strategies for Dynamics 365 Integration with Telephony
Dynamics 365 integration with telephony is a powerful tool to improve customer service, streamline operations, and increase efficiency....
Eddie Steede
May 2, 20232 min read
Useful Strategies for Dynamics 365 Integration with Telephony
Dynamics 365 integration with telephony is a powerful tool to improve customer service, streamline operations, and increase efficiency....
Eddie Steede
May 2, 20232 min read
Integrating Dynamics 365 with telephony boosts productivity
Computer Telephone Integration (CTI) is a technology that enables the integration of telephone systems with computer systems. This...
Eddie Steede
Mar 23, 20232 min read
Integrating Dynamics 365 with telephony boosts productivity
Computer Telephone Integration (CTI) is a technology that enables the integration of telephone systems with computer systems. This...
Eddie Steede
Mar 23, 20232 min read
5 ways to improve your outbound calling strategy
5 ways to improve your outbound calling strategy
Eddie Steede
Mar 14, 20234 min read
5 ways to improve your outbound calling strategy
5 ways to improve your outbound calling strategy
Eddie Steede
Mar 14, 20234 min read
What you should consider when integrating telephony (CTI) into Dynamics 365
Understand what CTI means and how matches your business requirements The first step you should take is analyze exactly what it is that...
Eddie Steede
Feb 28, 20233 min read
What you should consider when integrating telephony (CTI) into Dynamics 365
Understand what CTI means and how matches your business requirements The first step you should take is analyze exactly what it is that...
Eddie Steede
Feb 28, 20233 min read
What exactly does CTI mean for Dynamics 365 users?
CTI for Dynamics 365
Eddie Steede
Feb 22, 20233 min read
What exactly does CTI mean for Dynamics 365 users?
CTI for Dynamics 365
Eddie Steede
Feb 22, 20233 min read
Benefits of VoIP to Dynamics 365 integration
VoIP integration with Dynamics 365 equals more queries handled, more leads in the pipeline and happier staff. Multiple manual tasks use...
Eddie Steede
Jan 31, 20233 min read
Benefits of VoIP to Dynamics 365 integration
VoIP integration with Dynamics 365 equals more queries handled, more leads in the pipeline and happier staff. Multiple manual tasks use...
Eddie Steede
Jan 31, 20233 min read
How CRM integration works and how it benefits business
In the past, managing the relationship between a business and its clients often relied on face-to-face interaction and manually recording...
Eddie Steede
Jan 25, 20232 min read
How CRM integration works and how it benefits business
In the past, managing the relationship between a business and its clients often relied on face-to-face interaction and manually recording...
Eddie Steede
Jan 25, 20232 min read
Are your sales people making a lot of calls that end up in voicemail....you need a voicemail strategy -Voice Drop
Some sales organisations never leave any voicemail. This is a mistake. If people have their voicemail enabled then they expect you to leave a message. You should leave at least one message. Otherwise, your number will likely be marked as SPAM and your reputation suffers. Leaving voicemails can be a tedious and time consuming business if you have to do it on 30-50% of calls you make. An hour of your day could be just talking to an answering machine! Then you have to remember,
Essential KPI's for successful outbound calling operations
Monitoring KPIs is essential to help your staff perform at their best ability while ensuring a company's long term success
How to improve outbound call completion rate in sales
Improving your call completion rate can significantly boost productivity, pipeline efficiency, and overall conversions.
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